Bene Boutique strictly follows mentioned below terms and conditions for return and exchange:
We try our level best to facilitate our valued customers to exchange their Product(s) purchases made online, under the following terms and conditions.
Customers can exchange articles from Bene Boutique outlet or E-Store within 14 days from the date of order placement. Product(s) must be in its original condition, unused with the price label intact. Bene Boutique will not accept product(s) where proper care instructions are not being followed.
We do not offer a cash refund, instead, a coupon will be issued in exceptional cases of the same value to E-Store customers only. The coupon will be valid for 7 days & redeemable on E-Store only.
Please do not accept orders if the parcel is damaged or the seal opened. In case the Bene Boutique outlet is not available in your city then email us at info@beneboutique.com along with the order id stating the exchange case. If the product is damaged please call immediately at 833-762-2500 after receiving the parcel for further assistance.
Replacement shall only be entertained if the customer wants to exchange within the same category depending upon the availability of the stock. All returns will be inspected upon arrival in our Bene Boutique Online warehouse. If Bene Boutique quality team found that the articles were used, washed, mishandled or not in their original state then we will not be able to consider the return.
*Accessories and discounted Items cannot be exchanged or returned.
We do refund in exceptional cases and currently, we do not support a refund policy for cash on delivery method.
Refund Process: When a refund is processed, a credit will automatically be applied to your credit/debit card within 2 weeks. If you have not received a refund in the said period please check your bank account. It may take some time before a refund is posted. Sale items and accessories cannot be refunded.
Shipment is free all over USA on orders equal and above $35. On return and exchange your product, you should mail your product to:
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Kindly note Bene Boutique e-store will bear all the shipping costs if the Bene Boutique e-store provided a damaged, incorrect or incomplete order otherwise customer will have to bear the shipment cost on return and exchange.
We keep a track record of our customer shipments after dispatch till smooth delivery with the help of our courier service companies. However, we cannot guarantee you the shipment delivery. If your order is not received within 7 days of dispatch kindly contact our customer services department 833-762-2500 or email us (info@beneboutique.com)